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The Manufacturing Outlook
5 Ways Artificial Intelligence Can Help Improve Customer Service
Blythe Lawton, VP of Marketing, First Associates
Digitally Transforming Customer Engagement
Reggie Walker, Chief Commercial Officer, PwC US Leadership Team & Global Salesforce Practice Leader
Creating Momentum Along Your Customer Relationship Management Journey
Anissa Benich, Sr. Director, Enterprise Marketing and Communications, OneAmerica
CRM and Customer Experience
Ashok Dhiman, Director, Enterprise Customer Experience and Data Integration, The Hartford
Digital Transformation: Three keys to getting it right
Dave Goes, Global Head of Client Service, Morningstar
How we fine-tune CX with CRM implementations
Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport
Optimizing Digital Data Collection for CRM
Gary Angel, Principal, Advisory Services, Advanced Analytics - Digital Analytics, EY
National Geographic: A wealth of experiences
Jill Cress, CMO-EVP, National Geographic Partners
Big Data Accelerates the CRM Race
Derek Martin, Executive Director, CRM and Database Marketing, Laureate International Universities
The CIO's Role in Fixing a Broken CRM
Rob Urbanowicz, CRM Practice Area Director, Socius
Using Social Data to Power Real-Time CRM Optimization
Matt Kautz, VP, Head of Business Intelligence, Analytics and Research, Machinima
Solving the CRM Conundrum
Ann McGlinchey, VP of E-Commerce, Digital Marketing, CRM, Positive Promotions
Coupling Predictive Demand Planning with CRM for Improved Visibility
Aaron Weiss, VP and CIO, Axalta
The Evolution of CRM
Bill Ziska, Director-CRM and Mobility, Deloitte Digital
Rise of the Machine: AI Will Change CRM and How You Engage Your Customers Forever
Dr. Volker G. Hildebrand, Global VP, SAP Hybris
